Great company great people, great service
Today I had the pleasure of working with Andy who really knew his
Everyone there is quite helpful, knowledgeable in all facets of service including plumbing, Ac and heat.
He was superb, in fact in the 5 years I have received service from Weathermaster, he is by far the best serviceman I have had the pleasure to be serviced by. Besides performing scheduled service, he explored maintenance costs/contracts savings with me.
UPDATE: I called Friday, December 8, for my FREE service agreement appointment. They said they didn't have anything available until February 21!!!!! TEN weeks!!!! I've always been able to see them within a couple of weeks in the past. I guess since mine was to be FREE, they don't consider me important. When I've had the Service Agreement in the past, they told me I would be given priority. Guess that doesn't work when it's free....and if you read the beginning of this, you know why it is free.
My air-conditioning unit went out this past summer while I was out of town. I called Weather-Master, and they came to fix it. My daughter was at the house during this time. I talked with the technician, and he quoted me a price. He, also, said that for EIGHT dollars I could get the service maintenance agreement for one year. He said that was a “no brainer”!!! I agreed that eight dollars was a good deal. I didn’t understand why. He told my daughter I had agreed to everything, and she signed the paper work. He quoted me a high price for what was being done; however, I trusted it was fair. However, when I got home and called Weather-Master to email me the invoice, I was surprised to see that he had actually charged me $176 for the service agreement. That was the reason the charge seemed so high. I called Weather Master and told them about what had happened. The manager returned my call. He was SO nice. He apolized for what had happened. He said it was important to be customer friendly. He wants his customers to be happy with their work. He said he would refund my $176 (and he did), and that I could have the service agreement for a year FREE!!!! Now, that is what I call good customer service. I will definitely be using this Weather Master. I know the manager stands behind his customers. It means a lot to me to have someone who cares!!!! I think you should give them a try!!!!
stuff in regard to my aging duct work, and heating system.
He didn't try to sell us any service, and I think it was awesome. He mentioned that we've got all the necessary repair done, so the systems look good. This was the first time that your field technician didn't sell us any other services. I think this is the right thing that the Weather Master should do. That is being an honest service person.
My technician Daniel was great. He explained everything he was doing. We talked about cost before he did anything and he was able to adjust to my needs if possible. Would recommend him without hesitation.
He was thorough and spent a great deal of time in adjusting all the heating equipment and making sure all worked right for the winter ahead.
I would recommend anyone who is in need of yearly service or a fine tune up now and then for all electrical, plumbing and heating, ac applications.
John Hudson performed scheduled winter furnace maintenance.
I have been a Weathermaster customer now for about five years.
Weather Master Heating Air Conditioning is a US Plumber based in Knightdale, North Carolina. Weather Master Heating Air Conditioning is located at 305 Village Dr, Knightdale, NC 27545, USA.
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